Accessibility Policy
Last updated: 01/09/2025
1. Our Commitment
At LSOA Direct, we want everyone to feel welcome and able to enjoy our website.
We’re committed to making our online store accessible to all visitors, including
people with disabilities, in line with the Equality Act 2010 and recognised
accessibility standards.
2. What We Aim For
We work towards the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
These guidelines help us make our website:
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Easy to see and hear – so content is clear and understandable.
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Easy to use – so navigation and functions work for everyone.
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Easy to understand – so information is written and presented simply.
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Compatible – so the site works well with assistive technologies like screen
readers.
3. How We Do This
Here are some of the steps we take to improve accessibility:
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Designing simple and consistent navigation.
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Adding text alternatives for images where possible.
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Labelling forms, buttons, and controls clearly.
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Testing compatibility with assistive technologies.
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Regularly reviewing our site to spot and fix accessibility issues.
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Training our team so accessibility is always part of the process.
4. Where We’re Still Working
Some third-party tools or content (like payment services or embedded features) may not be fully accessible yet. While these are outside of our direct control, we do our best to work with our partners and choose solutions that support accessibility.
5. Tell Us How We’re Doing
We really value feedback. If you have trouble using our site or think there’s
something we could improve, please get in touch:
Email: lsoadirect@gmail.com
Phone: [Insert Phone Number]
Post: Office 1&2, First Floor, Castle Court, Nat Lane Business Park, Nat Lane,
Winsford. CW7 3BS
We’ll do our best to help and provide information in a way that works for you.
6. Keeping Accessibility a Priority
Accessibility is an ongoing effort for us. We’ll keep reviewing and updating this policy
as standards, technology, and our website evolve.